Returns & Exchanges
At Lenny's Bike Shop, we want to ensure you are geared up for success, which is why we offer a 30-day return policy on all unused gear and bicycles in their original condition. Whether it's the wrong frame size or a change of heart, our team is here to help you find the perfect ride.
Initiate Your Return
Visit our online portal or stop by the shop with your original order number and receipt to start the process.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.
Ship or Drop Off
Affix the prepaid shipping label to your package and drop it at any authorized carrier location, or bring it directly to our service counter.
Receive Your Refund
Once our technicians inspect the equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing